Privacy policy

Privacy Policy

Effective Date: 15 May 2025

Peace of Mind at Home (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website:

https://www.peaceofmindathome.com.au

1. Information We Collect

When you visit our website, we may collect certain information about you, including:

Personal Information

Information you provide to us directly, such as:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party providers)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring website addresses

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide customer support

  • Communicate with you regarding orders or enquiries

  • Improve our website and services

  • Prevent fraud or security issues

  • Send marketing emails (only if you opt in)

3. Sharing Your Information

We may share your personal information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and ecommerce platforms

  • Marketing and analytics providers

These providers only use your information as necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Understand how visitors use our website

  • Remember your preferences

  • Provide relevant advertising and marketing

You can choose to disable cookies in your browser settings, although some features of the website may not function properly.

5. Third-Party Services

We may use third-party services such as analytics or marketing platforms that collect information about your interaction with our website.

These services may include:

  • Website analytics providers

  • Payment gateways

  • Social media platforms

Each third-party provider has its own privacy policy governing how your data is handled.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Payment information is processed securely through encrypted payment systems.

7. Your Rights

Under applicable privacy laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data where appropriate

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: sales@peaceofmindathome.com.au
Location: Kyneton, Victoria, Australia