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Shipping & Delivery Policy
Effective Date: 15 May 2025
Website: https://www.peaceofmindathome.com.au
ABN: 81786550894
Contact: sales@peaceofmindathome.com.au
1. Shipping Locations
We currently ship to addresses within Australia only. We do not offer international shipping at this time.
2. Processing Time
- All orders are processed on a proforma basis (payment required before dispatch).
- Once payment is received, orders are typically dispatched within 1-3 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Delivery Timeframes
Estimated delivery times (after dispatch):
Metro Areas: 2-5 business days Regional Areas: 3-7 business days
Remote Locations: 5-10 business days
Please note: these are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.
4. Shipping Fees
- Shipping fees are calculated at checkout based on the weight and destination of your order.
- Occasionally, we may offer free shipping promotions-these will be clearly advertised on our
website.
5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and instructions to monitor your delivery progress.
6. Authority to Leave (ATL)
You may request Authority to Leave (ATL) at checkout. If selected:
- The courier will leave your parcel in a safe location at the delivery address.
- Peace of Mind at Home and the courier are not liable for lost or stolen items once delivered under
ATL.
7. Delivery Issues or Delays
If your order has not arrived within the expected timeframe:
1. Check your tracking link for updates.
2. Contact the delivery provider listed in your confirmation email.
3. If you require further assistance, contact us at sales@peaceofmindathome.com.au.
8. Incorrect or Incomplete Address
Please ensure your shipping address is correct at checkout. We are not responsible for:
- Delays due to incorrect or incomplete address details
- Additional charges for redelivery or return shipping
9. Contact Us
If you have any questions or special delivery requests, please get in touch:
Email: sales@peaceofmindathome.com.au Location: Kyneton, Victoria, Australia
Return and Refund Policy
Effective Date: 15 May 2025
Website: https://www.peaceofmindathome.com.au
ABN: 81786550894
Contact: sales@peaceofmindathome.com.au
1. Overview
At Peace of Mind at Home, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help in accordance with Australian Consumer Law. This Refund and Returns Policy outlines your rights and our obligations in the event of a return, refund, or exchange.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind purchases. Please choose carefully before making your purchase.
3. Damaged, Faulty, or Incorrect Items
If your item is:
- Damaged in transit
- Defective or faulty upon arrival
- Not what you ordered
You are entitled to a repair, replacement, or refund under the Australian Consumer Law.
Steps to claim:
1. Notify us within 7 days of receiving your item.
2. Email sales@peaceofmindathome.com.au with:
- Your order number
- Description and photo of the issue
3. We will assess your claim and respond within 2-5 business days.
If approved, we will cover return shipping costs and arrange for a refund, repair, or replacement.
4. Return Conditions
To be eligible for a return:
- The item must be unused and in original condition
- It must be returned with all original packaging
- Return must be initiated within 14 days of receiving your order
5. Non-Returnable Items
The following items are not eligible for return or refund unless faulty:
- Perishable goods (if applicable)
- Items marked as clearance or final sale
- Custom or made-to-order products
6. Refund Processing
Approved refunds will be processed to the original payment method within 5-10 business days of receiving the returned goods.
7. Shipping Costs
- If the item is faulty or incorrect, we will cover all shipping costs.
- If the item is returned for any other approved reason, you may be responsible for return shipping.
8. How to Contact Us
If you need to initiate a return or have questions about this policy:
Email: sales@peaceofmindathome.com.au Location: Kyneton, Victoria, Australia
Peace of Mind at Home
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