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Warranty Terms
Effective Date: 15 May 2025
Website: https://www.peaceofmindathome.com.au
ABN: 81786550894
Contact: sales@peaceofmindathome.com.au
1. Overview
Products purchased from Peace of Mind at Home may be covered by a manufacturer's warranty. We act as a reseller and do not offer additional warranties beyond those provided by the product manufacturer, unless otherwise stated.
2. Manufacturer Warranty
- Most products we sell come with a warranty provided directly by the manufacturer.
- The terms, duration, and coverage of this warranty will vary depending on the brand and product
type.
- Warranty documentation is typically included with the product or available on the manufacturer's
website.
3. Making a Warranty Claim
To initiate a warranty claim:
1. Refer to the product documentation or the manufacturer's website for warranty terms and claim
instructions.
2. If needed, contact us at sales@peaceofmindathome.com.au and we can assist by providing
manufacturer contact details or documentation.
3. You may be required to:
- Provide proof of purchase (invoice or receipt)
- Describe the issue
- Provide photographs or return the item for assessment
Note: The assessment and outcome of warranty claims are at the sole discretion of the manufacturer.
4. Our Support Role
While Peace of Mind at Home is not the warranty provider, we are committed to helping customers access the support they are entitled to from the manufacturer. We can assist you by:
- Confirming your purchase details
- Directing you to the correct contact or process
- Providing supporting documentation if required
5. Australian Consumer Law
This warranty policy operates in addition to your rights under Australian Consumer Law. As a consumer, you are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- Repairs or replacement for goods that fail to meet acceptable quality
These rights apply regardless of the manufacturer's warranty.
6. Exclusions
Warranty claims may be denied if the fault is due to:
- Misuse or abuse
- Accidental damage
- Unauthorized repairs or alterations
- Failure to follow care or installation instructions
7. Need Assistance?
Email us: sales@peaceofmindathome.com.au
Based in: Kyneton, Victoria, Australia We'll do our best to help you navigate your warranty options and ensure your concerns are handled professionally.
Return and Refund Policy
Effective Date: 15 May 2025
Website: https://www.peaceofmindathome.com.au
ABN: 81786550894
Contact: sales@peaceofmindathome.com.au
1. Overview
At Peace of Mind at Home, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help in accordance with Australian Consumer Law. This Refund and Returns Policy outlines your rights and our obligations in the event of a return, refund, or exchange.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind purchases. Please choose carefully before making your purchase.
3. Damaged, Faulty, or Incorrect Items
If your item is:
- Damaged in transit
- Defective or faulty upon arrival
- Not what you ordered
You are entitled to a repair, replacement, or refund under the Australian Consumer Law.
Steps to claim:
1. Notify us within 7 days of receiving your item.
2. Email sales@peaceofmindathome.com.au with:
- Your order number
- Description and photo of the issue
3. We will assess your claim and respond within 2-5 business days.
If approved, we will cover return shipping costs and arrange for a refund, repair, or replacement.
4. Return Conditions
To be eligible for a return:
- The item must be unused and in original condition
- It must be returned with all original packaging
- Return must be initiated within 14 days of receiving your order
5. Non-Returnable Items
The following items are not eligible for return or refund unless faulty:
- Perishable goods (if applicable)
- Items marked as clearance or final sale
- Custom or made-to-order products
6. Refund Processing
Approved refunds will be processed to the original payment method within 5-10 business days of receiving the returned goods.
7. Shipping Costs
- If the item is faulty or incorrect, we will cover all shipping costs.
- If the item is returned for any other approved reason, you may be responsible for return shipping.
8. How to Contact Us
If you need to initiate a return or have questions about this policy:
Email: sales@peaceofmindathome.com.au Location: Kyneton, Victoria, Australia
Peace of Mind at Home
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