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Terms and Conditions
Effective Date: May 15, 2025
Welcome to Peace of Mind at Home. These Terms and Conditions govern your access to and use of our website https://www.peaceofmindathome.com.au (the Site). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.
1. Use of the Website
You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:
- Violate any applicable laws or regulations;
- Attempt to gain unauthorized access to any portion of the Site;
- Use the Site in any manner that could disable, overburden, or impair its functionality.
2. Accounts and Registration (If Applicable)
To access certain features of the Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Intellectual Property
All content, features, and functionality on the Site including text, graphics, logos, and images are owned by Peace of Mind at Home or its licensors and are protected by intellectual property laws. You may not reproduce, distribute, or otherwise use any content without our express written permission.
4. User Submissions
If you submit feedback, suggestions, or other content, you grant us a non-exclusive, royalty-free, worldwide, and perpetual license to use, reproduce, and display such content.
5. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the content or practices of any third-party websites and encourage you to review their terms and policies before
using them.
6. Disclaimer of Warranties
The Site is provided on an as is and as available basis. We make no warranties or representations about the accuracy, reliability, or availability of the Site or its content.
7. Limitation of Liability
To the fullest extent permitted by law, Peace of Mind at Home shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site.
8. Termination
We reserve the right to suspend or terminate your access to the Site at any time, without notice or liability, for any reason, including if you violate these Terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.
10. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: sales@peaceofmindathome.com.au Address: Kyneton, Victoria, Australia
Return and Refund Policy
Effective Date: 15 May 2025
Website: https://www.peaceofmindathome.com.au
ABN: 81786550894
Contact: sales@peaceofmindathome.com.au
1. Overview
At Peace of Mind at Home, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help in accordance with Australian Consumer Law. This Refund and Returns Policy outlines your rights and our obligations in the event of a return, refund, or exchange.
2. Change of Mind Returns
We do not offer refunds or exchanges for change of mind purchases. Please choose carefully before making your purchase.
3. Damaged, Faulty, or Incorrect Items
If your item is:
- Damaged in transit
- Defective or faulty upon arrival
- Not what you ordered
You are entitled to a repair, replacement, or refund under the Australian Consumer Law.
Steps to claim:
1. Notify us within 7 days of receiving your item.
2. Email sales@peaceofmindathome.com.au with:
- Your order number
- Description and photo of the issue
3. We will assess your claim and respond within 2-5 business days.
If approved, we will cover return shipping costs and arrange for a refund, repair, or replacement.
4. Return Conditions
To be eligible for a return:
- The item must be unused and in original condition
- It must be returned with all original packaging
- Return must be initiated within 14 days of receiving your order
5. Non-Returnable Items
The following items are not eligible for return or refund unless faulty:
- Perishable goods (if applicable)
- Items marked as clearance or final sale
- Custom or made-to-order products
6. Refund Processing
Approved refunds will be processed to the original payment method within 5-10 business days of receiving the returned goods.
7. Shipping Costs
- If the item is faulty or incorrect, we will cover all shipping costs.
- If the item is returned for any other approved reason, you may be responsible for return shipping.
8. How to Contact Us
If you need to initiate a return or have questions about this policy:
Email: sales@peaceofmindathome.com.au Location: Kyneton, Victoria, Australia
Peace of Mind at Home
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